Meet Our Dental Team – Plattsburgh, NY

A Team Devoted to Top-Notch Patient Care

The dental team you will find at True North Dental Group consists of professionals who go far beyond the basics to deliver top-notch patient care. We know the work of our dentists carries a lot of weight, but the customer service and compassion delivered by office and clinical staff can make a significant difference. This is why you will not find another team like ours. Equipped with positive attitudes, smiling faces, and a passion for helping others, you can expect to feel welcome and appreciated each time you visit our office. Learn more about our Plattsburgh dental team so that you can become familiar with who will be by your side during your visit.

Tracy G, Office Manager

Plattsburgh dental office manager Tracy G

Tracy has three decades of dentistry experience, and she has been with our office since the very beginning. She is always eager to learn and grow so she can help our entire team deliver better service for our patients. Tracy studied at Herkimer Community College and is a member of the American Association of Dental Office Managers. She has a mastery certification in office management through the AADOM and is currently working on becoming a Diplomate through them.

Tracy has an adult daughter Emily,  whom she is extremely proud of.  Tracy shares her life with her partner Tom Gerner and their 9 year old Cavachon dog named Bullock.  In her spare time she and Tom are in the wood shop crafting on their lathes.  She loves gardening, beekeeping and skiing and anything that involves spending quality time with Tom and her family.

Carrie L,  Assistant Office Manager

Assistant dental office manager Carrie L

Carrie has 18 years of dental experience.  Carrie is dedicated to making every patient feel welcome from the moment they walk through the door. Her goal is to ensure that people understand all of their financial options so they can easily afford the treatment they need. She attended Clinton Community College and studied dental assisting through the Plattsburgh Dental Group. She is also a member of the American Association of Dental Office Management.

Happily married, Carrie has one son and three dogs. In her free time, she enjoys shopping, gardening, and crafting.

Tracy T, Insurance Coordinator

Dental insurance coordinator Tracy T

Tracy has been with us for over two decades, and she uses her years of experience to make handling dental insurance claims a snap for every patient. If you ever have a question about maximizing your benefits, she is the person to ask! Tracy earned her certification in dental assisting at Hudson Valley Community College, and she is licensed in dental assisting by the state of New York.

Tracy and her husband have three adult children and many fur babies, including five dogs and four cats! She loves Halloween, reading, listening to music, and watching true crime documentaries.

Ashley P, Front Desk Coordinator

Front desk coordinator Ashley P

Ashley completed her dental assistant training in 2004 and spent 10 years in dentistry before deciding to fully dedicate herself to being a stay-at-home mom. The workforce came calling in 2020, so Ashley decided to join the True North team. We couldn’t be happier!

Ashley enjoys spending time with her husband and three beautiful boys, Landon, Parker, and Dalton. She likes kayaking, snowshoeing, cooking, and learning about hummingbirds.

Christina N, Front Desk Coordinator

Front desk coordinator Christina N

Christina, or Chrissy, recently joined the True North Dental Group, bringing fresh enthusiasm to her role as Front Desk Coordinator. Although new to the dental field, Christina is passionate about helping others, making her a perfect fit for our team. She hails from Wyomissing, Pennsylvania, and finds joy in connecting with patients and ensuring their experience at our practice is welcoming and stress-free.

Christina is the proud mother of three grown daughters and eagerly awaits the arrival of her first grandchild. When not at the front desk, she enjoys spending quality time with her family, going on leisurely walks, and baking.

Kathleen S, Hygienist

Dental hygienist Kathleen S

Kathleen has been with our practice for over 25 years, and she makes dental hygiene fun for every patient she treats. She studied at Hudson Valley Community College and holds certifications in laser dental treatment, nitrous oxide sedation, and has studied myofunctional therapy. She says that she loves her job thanks to the amazing people she gets to work with every day.

Kathleen is married to Bob, and they have one son named Ryan and two dogs. When she has time, she enjoys skiing, hiking, and writing. She’s even the author of a book about children’s dentistry – Healthy Teeth…Healthy Me.

Christine R, Hygienist

Dental hygienist Christine R

Christine has nearly three decades of dental experience, and she still loves meeting new people every day. She is dedicated to building relationships with her patients and helping them reach their goals. Christine studied dental hygiene at Hudson Valley Community College and holds certifications in nitrous oxide, local anesthesia administration, and laser dentistry treatment.

Christine is happily married to Scot, and they have two sons, Bryn and Evan. Born and raised in Wales, she loves spending time with her family and friends, and her favorite hobbies include Nordic skiing, hiking, gardening and pottery.

Katie B, Hygienist

Dental hygienist Katie B

Katie grew up in Chateaugay, NY, and is a registered dental hygienist.  She graduated from Hudson Valley Community College with a degree in Dental Hygiene of Applied Sciences. She is  certified in the use of nitrous oxide, local anesthesia, and laser therapy. Katie enjoys building relationships with her patients and educating them on the importance of their overall oral health.  Before making her way to True North Dental Group, she spent over five years in a cosmetic/general dental practice in Albany, NY.

At home; she has a husband, daughter, and English mastiff waiting for her. She likes to ski, run, hang out with family, and even coach cheerleading on the side.

Renae D, Hygienist

Dental hygienist Renae D

Renae was born in Ft. Knox, Kentucky. She moved to the North Country when she was a little girl and has lived here ever since. She went to Hudson Valley Community College and has been a part of the dental world since 1990. Over the years, she has taken several continuing education courses, particularly ones focused on laser treatments, to better serve her patients. Renae decided to join the True North Dental family in January 2022, and since then, we have nominated Renae as the “Mayor” of the practice because she knows everyone! If she is not your friend, it’s just because she has not met you yet.

Away from dentistry, Renae enjoys spending time with her family, gardening, cooking, and taking vacations to warmer destinations. Her family consists of her husband, Joe, her daughters, Katelyn and Shelbi, and fur babies Maggie, Sully, and Tucker.

Kathy S, Hygienist

Dental hygienist Kathy S

Kathy joined us in 2023, and she brings an amazing 40+ years of dental experience to our team! For her, the job is all about building relationships with her patients and using those connections to strengthen their oral health. She attended Vermont State University and has previous experience working in general dentistry, oral surgery, and periodontics.  She holds certifications in local anesthesia, nitrous oxide sedation and certified dental assisting.

Kathy and her husband, Jerry, have one son, Jason, and she likes to relax by doing yoga, snowmobiling, gardening, and going for walks.

Jennifer S, Hygienist

Dental hygienist Jennifer S

Jennifer grew up in Rensselaer, NY. After spending one year in dental assisting, she knew that she wanted to become a hygienist. Upon graduation from hygiene school, she worked for four years in Albany alongside a periodontist, oral surgeon, and orthodontist. Today, she is certified in laser dental treatment, local anesthesia, nitrous oxide, and myofunctional therapy.

Jennifer moved to Plattsburgh with her husband, Charlie, and their growing family. She enjoys spending time with her husband and two children, Charlie and Camryn. When she actually finds time for fun, it is usually spent traveling and attending her kids’ sporting events, including soccer, baseball, dance, gymnastics, swimming, and karate!

Kelly L, Dental Assistant

Dental assistant Kelly L

Kelly has been with our team since 2011, and she loves working with patients to uplift their dental health. We often count on her to do various repairs around the office as well!  A native of Dannemora, NY, Kelly is the proud mother of two sons, and she enjoys reading and spending time with her boys.

Katelynn K, Dental Assistant

Dental Assistant Katelynn K

Katelynn lives in Ellenburg Depot with her loving fiancé and their three adorable dogs, Tess, Hazel, and Dolly. She’s all about creating beautiful smiles, and her future goal is to become a dental hygienist.

Katelynn’s favorite hobbies include building wood projects (she completed a building trades school), hiking, scrapbooking, gardening, watching football, and running beagles.

Ann W, Dental Assistant

Dental assistant Ann W

Ann joined our practice in 2023 and grew up in Ellenburg, where she has lived for over 40 years. She has two grown children, three grandchildren, and a German Shepherd that she loves to spend time with. Before getting into dentistry, she was in nursing (including providing home care for the elderly) and EMS. She also has experience in cosmetology and does ear candling for people!

Ann enjoys reading and loves the summer. Her favorite pastimes include floating in the pool, gardening, and reading.

Danielle R, Dental Assistant

Dental assistant Danielle R

Danielle grew up in Mooers Forks, NY, and she has had an interest in the dental field since the young age of 13. She graduated from SUNY Plattsburgh with a bachelor's degree in biomedical sciences with a minor in chemistry. She is currently preparing to take the DAT and will apply to dental school with the goal of becoming an orthodontist.

Danielle likes to stay busy! She is very active and enjoys playing tennis, paddleboarding, watching hockey (her favorite team is the Montreal Canadiens), and long-distance running. When you see her, ask about her secret talent—she can pogo and jump rope at the same time!

Lexie D, Dental Assistant

Dental assistant Lexie D

Lexie sees every day as an opportunity to help people improve their oral health. She is a graduate of Clinton Community College, and on the weekends, you’ll often find her fishing or practicing photography. She says that she is fortunate to have a loving family that all have a great sense of humor. One interesting fact about Lexie is that she was selected to be a candidate for Miss New York!

Kathryn P, Dental Assistant

Dental assistant Kathryn P

Kathryn is a recent addition to our team. She graduated in 2019 from SUNY Plattsburgh and worked and travelled the next 5 years for her own business. She decided that she wanted a career change and moved back home.

Kathryn still loves to travel and will jump at any excuse to talk about her adventures across the states. She also loves to curl up with a good book and her 2 dogs and 2 cats. This year her goal is to read 100 books. We love that she journals daily and she is a joy to have in the practice.

Ruby, Office Dog

Small light brown French bulldog

Ruby is a French Bulldog and has become True North Dental Group’s dental office mascot. Ruby was born on September 19, 2022, in Pataskala, Ohio, where she lived for 9 weeks before flying the friendly skies to the North Country to meet her family and forever home. She was adopted by Dr. Craig Heins, and she now has two siblings, Emmy and Noah, who spoil her like crazy.

Ruby loves meeting the patients and loves roaming the halls of True North Dental Group in search of treats from all the accommodating staff members. In her spare time, she likes sleeping, chewing on her toys, and chasing anyone who is willing to play “catch me if you can.” Don't miss the chance to meet her when you are in for your dental visit.