CareCredit Pay Bill Online
91 Hammond LN, Plattsburgh, NY 12901
(518) 563-7620

Meet the Plattsburgh Dental Team

Click on the images below to learn more about our team members!

Tracy G. Office Manager

Tracy has three decades of dentistry experience, and she has been with our office since the beginning. Patients look forward to seeing her during every visit. Tracy studied at Herkimer Community College, and is a member of the American Association of Dental Office Managers. Tracy has one adult daughter, Emily, and a Cavachon dog named Bullock. In her free time, Tracy enjoys guitar building and inlay work, skiing, cycling, canoeing, and CNC wood working. She enjoys music and is in a music video which can be found on youtube at “TomandTracyDITM” produced by Stephen Harris.

Taylor M. Appointment Coordinator

Taylor is one of our administration team members! Taylor is from Peru and graduated from Peru Central School. She joins us after 3 years’ experience in the dental field. We love her enthusiasm. When she is not with us, she loves spending time with her husband and 3 beautiful boys. She loves to sing so don’t hesitate to ask her to belt out some tunes when you check in for your visit!

Tracy L. Insurance Coordinator

Tracy has been with us for more than ten years, and she uses her years of experience to make handling dental insurance claims a snap for every patient. Tracy earned her certification in dental assisting at Hudson Valley Community College. Tracy is licensed in dental assisting by the state of New York, and she is certified by the Dental Assisting National Board. Tracy loves Halloween, reading, listening to music, and spending time with family, friends, and all her pets.

Carrie G. Billing Coordinator

Carrie is dedicated to making every patient feel welcome from the moment they walk through the door. She attended Clinton Community college, and studied dental assisting through the Plattsburgh Dental Group. Happily married, Carrie has one son, two dogs, and a cat. In her free time, Carrie enjoys shopping, gardening, and crafting.

Ashley A. Front desk Coorinator

Meet Ashley. Ashley took the dental assisting course in 2004 and spent 10 years in dentistry before spending some time being a stay at home mom. The work force came calling in 2020 and Ashley decided to join the True North Team. We couldn’t be happier! Ashley enjoys spending time with her 3 beautiful boys, Landon, Parker and Dalton. She enjoys cooking, exercising, fishing, gardening and being outside.

Katelynn K. Certified Dental Assistant

Katelynn lives in Ellenburg Depot with her loving boyfriend and their two adorable dogs, Tess and Hazel. Katelynn enjoys building wood projects, hiking, fishing, gardening, playing cornhole and relaxing at home. She recently became a Certified Dental Assistant and plans to take the DANB test as soon as possible. Her future goal is to become a Hygienist and continue her education in the dental field. We are excited to have her on board!

Kelly L. Dental Assistant

Kelly has been with our team since 2010, and loves working with patients to improve their dental health. A native of Dannemora, NY, Kelly is the proud mother of two sons, and she enjoys reading and camping when she has free time.

ElaineDental Assistant

We are pleased to introduce Elanie. Elanie is the newest member to TND and she says she is honored to be a part of an amazing team. Elanie spent 8 years in the medical field and most recently worked as a pharmacy technician. She has always been intrigued by dentistry and decided to make the change when the opportunity came up. She is working on becoming a Certified Dental Assistant. Elanie lives in Morrisonville with her husband Derek and their two children Peter and Katherine. She is a self-claimed “food junkie”. She loves looking for new recipes for their smoker, roasting s’mores in the backyard fire pit and in the winter months, cuddling up with the family by the woodstove enjoying a cup of coffee and a new Netfix series. On rare occasions you can find her fueling her shopping addiction at Target or Homegoods.

We are excited to have Elanie on board and hope she enjoys dentistry for many years to come.

Ann W. Dental Assistant

Ann joined our practice in 2023. Ann grew up in Ellenburg where she has lived for 49 years. She has 3 grown children and 3 grandchildren. She is not new to the dental field or the medical field. Prior to getting into dentistry, she was in nursing and EMS.

Ann enjoys reading and loves summertime. Her favorite pastime is floating in the pool.
We are thrilled that she wanted to join our team.

Danielle R. Dental Assistant

Danielle grew up in Mooers Forks, NY and has had interest in the dental field since the young age of 13. She graduated from SUNY Plattsburgh with a bachelor's degree in biomedical sciences with a minor in Chemistry. Danielle is currently preparing to take the DAT and will apply to dental school with the goal of becoming an Orthodontist.

Prior to TND, Danielle spent 4 summers lifeguarding and soon became the head lifeguard. In her spare time, Danielle enjoys playing tennis, paddle boarding, watching hockey, long distance running and loves activity of any kind. She likes to stay busy.

Welcome to the TND family!

Kathleen S. Registered Dental Hygienist

Kathleen has been with our practice for two decades, and makes dental hygiene fun for every patient she treats. Kathleen studied at Hudson Valley Community College, and holds certifications in laser dental services and nitrous oxide sedation. Kathleen is married to Bob, and they have one son, Ryan, and a dog named Pepper. When she has time, Kathleen enjoys skiing, hiking, and writing. She’s even the author of a book about children’s dentistry – Healthy Teeth…Healthy Me.

Katie B.Registered Dental Hygienist

Katie grew up in Chateaugay, NY and has recently moved back to the area. While away she attended Hudson Valley where she received her certification in Dental Hygiene, nitroux oxide and local infiltration anesthesia. After College Katie gained more than 5 years experience at a cosmetic/general dental practice. We are thrilled to have Katie join our team!

In Katie’s free time she enjoys outdoor activities with her family.

Christine R. Registered Dental Hygienist

Christine has two decades of dental experience, and she still loves meeting new people every day. She is dedicated to building relationships with her patients and helping them reach their goals. Christine studied dental hygiene at Hudson Valley Community College, and holds certification in nitrous oxide, local anesthesia administration, and laser dentistry services. Christine is happily married to Scot and they have two sons, Bryn and Evan. Born and raised in Wales, Christine loves spending time with her family and friends, Nordic skiing, hiking, reading, and crafting pottery.

Jennifer S. Registered Dental Hygienist

Jennifer grew up in Rensselaer, NY. After spending one year dental assisting, Jennifer knew that she wanted to pursue the work of Hygiene and off to HVCC she went. Upon graduation from Hygiene school she worked in Albany alongside a periodontist, Oral Surgeon and Orthodontist for 4 years. She is certified in Laser, local anesthesia and Nitrous Oxide. 

Jennifer moved to Plattsburgh with her husband Charlie and her growing family. She enjoys spending time with her husband, son Charlie and soon to be newborn baby girl, Camryn. When she actually finds time for fun it is usually spent traveling and attending sporting events with family and friends. We love Jenn’s enthusiasm for her work and we are pleased she is a part of our team!

Renae D. Registered Dental Hygienist

Renae was born in FT Knox, Kentucky. She moved to the North Country when she was a little girl and has lived here ever since. Renae went to Hudson Valley Community College and has been in dentistry since 1990. Renae decided to join the True North Dental family in January 2022 and we are thrilled. We have nominated Renae as the “Mayor” of the practice because this girl knows everyone! If she is not your friend, it’s just because she has not met you yet.

In her spare time, she enjoys spending time with her family and taking vacations to warmer destinations. Her lucky family consists of her husband Joe, her daughters Katelyn and Shelbi and her fur babies Maggie, Sully and Tucker.
Welcome to TND!

Ruby H. Office Mascot

Ruby is a French Bulldog and has become True North’s Office mascot. Ruby was born on September 19, 2022 in Pataskala, Ohio where she lived for 9 weeks before flying the friendly skies to the North Country to meet her family and forever home. She was adopted by Dr. Craig Heins and she now has two siblings, Emmy and Noah, who spoil her like crazy.

Ruby loves meeting the patients and loves roaming the halls of True North in search of treats from all the accommodating staff members. In her spare time she likes sleeping, chewing on her toys and chasing anyone who is willing to play “catch me if you can”. Don't miss the chance to meet her when you are in for your dental visit.

More to Explore

About Us Meet Dr. Heins Meet Dr. Gerner Tour Our Office View Our Services